The Service Level Agreement Template – Australia is offered in multiple formats, including PDF, Word, and Google Docs. These templates are not only customizable but also suitable for printing, ensuring you have the perfect document for your needs.
Service Level Agreement Template – Australia Editable | PrintableSample
1. Parties Involved 2. Purpose of the Agreement 3. Scope of Services 4. Service Level Objectives 5. Performance Metrics 6. Reporting and Review 7. Responsibilities of the Service Provider 8. Responsibilities of the Client 9. Compensation for Service Levels 10. Termination and Amendment Conditions 11. Confidentiality Obligations 12. Governing Law 13. Signatures and Acceptance
PDF
WORD
Examples
[Service Provider’s Name]
[Service Provider’s ID]
[Service Provider’s Address]
[Service Provider’s Phone]
[Service Provider’s Email]
[Client’s Name]
[Client’s ID]
[Client’s Address]
[Client’s Phone]
[Client’s Email]
This Service Level Agreement (“SLA”) defines the service expectations between [Service Provider’s Name] and [Client’s Name] for [describe services], commencing on [Start Date].
The services covered under this SLA include [detailed list of services] to be delivered by the Service Provider to the Client.
The Service Provider agrees to meet the following performance metrics: [list detailed metrics, e.g., uptime percentage, response time, etc.].
Regular reports will be provided by the Service Provider to the Client, detailing service performance and adherence to agreed metrics, which will be reviewed on a [monthly/quarterly] basis.
In case of service failures, the Service Provider will have [specified time] to resolve issues and minimize downtime as outlined within this SLA.
Should the Service Provider fail to meet the agreed service levels, the Client is entitled to compensation based on [specific criteria, e.g., service credits, refunds].
This SLA shall be governed by the laws of Australia and any disputes will be resolved in accordance with [specify jurisdiction, if applicable].
[Service Provider’s Signature]
[Service Provider’s Name]
[Client’s Signature]
[Client’s Name]
[Service Provider’s Name]
[Service Provider’s ID]
[Service Provider’s Address]
[Service Provider’s Phone]
[Service Provider’s Email]
[Client’s Name]
[Client’s ID]
[Client’s Address]
[Client’s Phone]
[Client’s Email]
This Agreement is made to outline the service levels agreed upon between [Service Provider’s Name] and [Client’s Name] for the duration of [Service Duration], starting on [Start Date].
Key definitions relevant to this SLA include [define critical terms such as “service availability”, “downtime”, etc.].
Services will be available [specify availability, e.g., “99.9% of the time”] excluding scheduled maintenance, which will be communicated in advance to the Client.
The Service Provider shall offer support services during [support hours], available via [support channels, e.g., phone, email].
Quarterly review meetings will be held to assess service performance and discuss improvements or changes needed to meet client expectations.
This Agreement may be terminated by either party with a written notice of [Notice Period], under conditions laid out in Clause [X].
Any amendments to this SLA must be documented in writing and agreed upon by both parties.
[Service Provider’s Signature]
[Service Provider’s Name]
[Client’s Signature]
[Client’s Name]
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