The Internal Service Level Agreement Template – Australia is offered in multiple formats, including PDF, Word, and Google Docs. These formats are both modifiable and printable, ensuring they cater to your specific requirements effortlessly.
Internal Service Level Agreement Template – Australia Editable | PrintableSample
1. Parties Involved 2. Purpose of the Agreement 3. Scope of Services 4. Service Levels 5. Measurement of Service 6. Compensation and Pricing 7. Duration of Agreement 8. Termination Conditions 9. Confidentiality Clauses 10. Governing Law 11. Signatures and Acceptance
PDF
WORD
Examples
[Service Provider Name]
[Service Provider ID]
[Service Provider Address]
[Service Provider Phone]
[Service Provider Email]
[Client Name]
[Client ID]
[Client Address]
[Client Phone]
[Client Email]
This Internal Service Level Agreement (“SLA”) outlines the expectations and responsibilities of [Service Provider Name] and [Client Name] regarding the provision of services, effective from [Start Date].
The Service Provider agrees to deliver the following services: [list specific services], ensuring compliance with agreed standards.
The following key performance indicators (KPIs) will be monitored: [list KPIs, e.g., response times, resolution times]. The Service Provider will report performance metrics on a [monthly/quarterly] basis.
Services will be available from [start time] to [end time] on [days of the week]. Scheduled maintenance will be communicated in advance, and emergency maintenance will be handled promptly.
Regular meetings will be held [monthly/quarterly] to review performance and address any issues. A written report will be provided prior to each meeting.
The Service Provider is responsible for [list responsibilities], while the Client agrees to [list Client responsibilities, such as providing necessary access to resources].
In case of disputes arising from this SLA, the parties will attempt to resolve them amicably. If resolution fails, mediation or arbitration will be pursued.
This SLA will be governed by the laws of Australia.
[Service Provider Signature]
[Service Provider Name]
[Client Signature]
[Client Name]
[Service Provider Name]
[Service Provider ID]
[Service Provider Address]
[Service Provider Phone]
[Service Provider Email]
[Client Name]
[Client ID]
[Client Address]
[Client Phone]
[Client Email]
This SLA outlines the framework for the delivery of internal services by [Service Provider Name] to [Client Name], commencing on [Start Date].
The services covered by this SLA include: [detailed description of services], along with any associated support services.
Services will adhere to the following quality standards: [list quality metrics, e.g., service uptime, user satisfaction ratings].
Support is provided during business hours with an escalation procedure defined for critical issues. Response times to support requests will be as follows: [list response times].
Any change in the services or this SLA must be documented and agreed upon by both parties, following the change management process outlined here: [describe process].
The Service Provider shall maintain all necessary resources, while the Client shall make available required cooperation and resources to facilitate service delivery.
This SLA will be reviewed every [time period] to ensure continued relevance and effectiveness, adapting as necessary based on feedback and performance data.
This SLA shall be governed by the laws of Australia.
[Service Provider Signature]
[Service Provider Name]
[Client Signature]
[Client Name]
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