The Support Agreement Template – Australia is offered in multiple formats, including PDF, Word, and Google Docs. Each version is both modifiable and suitable for printing, ensuring that you can easily customize it to your requirements.
Support Agreement Template – Australia Editable | PrintableSample
1. Parties Involved 2. Purpose of the Agreement 3. Scope of Services 4. Response Times 5. Compensation 6. Duration of Agreement 7. Termination Conditions 8. Confidentiality Obligations 9. Liability Limitation 10. Governing Law 11. Signatures and Acceptance
PDF
WORD
Examples
[Client’s Name]
[Client’s ID]
[Client’s Address]
[Client’s Phone]
[Client’s Email]
[Support Provider Name]
[Provider’s ID]
[Provider’s Address]
[Provider’s Phone]
[Provider’s Email]
This Support Agreement (“Agreement”) outlines the terms and conditions between [Client’s Name] and [Support Provider Name] for the provision of support services, effective from [Start Date].
The Support Provider agrees to provide technical support, maintenance, and troubleshooting services for [describe systems, software, or services] during the service hours of [Service Hours].
Support services will be available [days of the week] from [Starting Time] to [Ending Time]. Response times for support requests will be within [Response Time] hours.
The Client agrees to pay [amount] per month for support services. Payments will be due on or before the [due date] of each month.
Both parties agree to maintain the confidentiality of any proprietary or sensitive information exchanged during the term of this Agreement.
This Agreement may be terminated by either party with a written notice of [Notice Period] days, with all accrued fees payable due at termination.
The Support Provider’s liability for any claims arising under this Agreement shall not exceed the total amount paid by the Client for services rendered in the preceding [specify period] months.
[Client’s Signature]
[Client’s Name]
[Provider’s Signature]
[Provider’s Name]
[Client’s Name]
[Client’s ID]
[Client’s Address]
[Client’s Phone]
[Client’s Email]
[Support Provider Name]
[Provider’s ID]
[Provider’s Address]
[Provider’s Phone]
[Provider’s Email]
This Agreement defines the terms for support services to be provided by [Support Provider Name] to [Client’s Name], commencing on [Start Date].
The Support Provider will deliver remote and onsite support for [describe specific products/services], including issue resolution and system updates.
Support will be categorized into tiers: [Tier 1, Tier 2, etc.], with escalation procedures described for unresolved issues.
The Client agrees to a retainer fee of [amount] per month, payable bi-annually, which covers a specified number of support hours.
Regular updates on support requests will be provided via [Preferred Communication Method] on a [weekly/bi-weekly] basis.
In case of disputes arising from this Agreement, both parties agree to engage in mediation prior to seeking legal recourse.
This Agreement shall be governed by the laws of Australia, with jurisdiction resting in [specify region].
[Client’s Signature]
[Client’s Name]
[Provider’s Signature]
[Provider’s Name]
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